Customer Agreement - Steady Safaris Limited
If you choose not to provide information on the website then it is possible that some of the services we offer to you are not available online – please feel free however to dial our freephone number and talk to an agent about your concerns.
Steady Safaris collects personal information either when you register an Enquiry on the website or if you make a booking using our online booking system.
We also use some 3rd party software to track user movements through the site but this information is anonymous and mainly consists of information sent to our server by your browser software.
When a customer makes an enquiry on the website, we collect personal information such as email address, telephone number and name – this is primarily so that we may contact the customer regarding the enquiry. These enquiries are allocated to staff members internally in the company and only that member of staff deals with the individual enquiry.
When a customer makes a booking on the website, the information they supply is secured against their booking and this is used to make sure that the hotel or other service providers have the correct information about the customer. This information is also used internally to make sure that bookings are correctly made. We do not supply personal information to any other third parties than the suppliers of the booking components.
We take appropriate safety measures to protect against unauthorised access to personal information and safeguard against unauthorised alteration, deletion or disclosure of information.
Personal information is only accessible by Steady Safaris employees, and these employees are bound by confidentiality obligations to not disclose personal information other than for the uses laid down in this policy.
Steady Safaris Ltd keeps personal information only for as long as it is relevant or accurate and as long as we need it to provide our services. We take reasonable steps to ensure that the information is accurate, complete and relevant.
Passports, Visas, and Health Requirements: Please ensure that you are aware of all passport and visa requirements and that you allow adequate time to obtain required documents. Please note that East African countries require that your passport is
valid for six months beyond the period of your stay. Requirements can change and it is your responsibility to ensure that you comply with applicable passport, visa, and health requirements and take all necessary documents with you to gain access to any
country or region to which you make travel arrangements. If you fail to do so, you will be solely responsible for any cost, loss, or damage which you or the Company incurs as a result of your failure.
Clients not holding passports marked "British Citizen", "USA", OR MEMBERS OF "THE EUROPEAN UNION" must check applicable requirements with their Embassy, Consulate, or the British Foreign Office. Behaviour: It is your responsibility to ensure that you and the members of your party do not behave in a way which causes offence or danger to others which risks damage to property belonging to others. In such circumstances all suppliers (e.g. hotel managers, tour operator) and the Company have the right to terminate arrangements made on your behalf, in which case the Company's responsibility to you ceases immediately and there can be no refunds, no payment of compensation, and no reimbursement of any cost or expenses you may incur as a result. Further, you will be
liable to reimburse the Company for any expenses whatsoever it incurs as a result of your behaviour.
Suppliers' Conditions: Please note that, as between you and any of the suppliers whose services form a part of your booking, the suppliers' standard terms and conditions will apply. This is particularly in the case of "other holiday arrangements" where the company acts as booking between and the relevant suppliers. This suppliers' standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing, but up to 28 days must be allowed for delivery.