Customer Agreement

Customer Agreement – Steady Safaris Limited

Introduction

At Steady Safaris Limited, we are committed to delivering exceptional safari experiences across Uganda, Kenya, Tanzania, and Rwanda. Before embarking on an adventure to Murchison Falls National Park or tracking gorillas in Bwindi Impenetrable Forest, it is crucial to understand our Customer Agreement, which outlines the terms of service, policies, and responsibilities to ensure a seamless experience.

Booking and Payment Terms

Reservation Process

To secure a booking for your dream safari, clients must:

1. Submit an inquiry via our Contact Us page.
2. Receive a detailed itinerary, including safari highlights such as a visit to Ziwa Rhino Sanctuary or a trek through Kibale Forest National Park.
3. Make an initial deposit of 30% to confirm the reservation.
4. Complete the full payment 30 days before the safari commencement.

For more details on payments, check out our Money Matters guide.

Cancellation and Refund Policy

While we understand that plans may change, our cancellation policy ensures fairness for all parties involved:

Cancellations made 60 days before departure qualify for a 75% refund, while those made within 30 days are subject to a 50% refund. Cancellations within two weeks of departure are non-refundable.

For more information, please refer to our Terms and Conditions.

Safari Inclusions and Exclusions

Included in Your Safari Package:

• Accommodation in luxury or midrange lodges (Explore options in our 12 Safaris in Uganda collection)
• Park entrance fees for attractions like Queen Elizabeth National Park
• English-speaking tour guides
• Ground transport in a 4×4 safari vehicle
• Gorilla trekking permits (Visit our Gorilla Trekking Uganda page for details)

Not Included:

• Visa fees – See our Uganda Visa Guide
• Yellow Fever vaccination – Refer to our Yellow Fever Certificate page
• Personal expenses (souvenirs, alcoholic beverages)
• Travel insurance – Highly recommended; read our Safari Travel Insurance guide

Code of Conduct and Safety

To ensure a smooth and enjoyable safari experience, clients must adhere to ethical tourism practices, including respecting wildlife and following guides’ instructions. For those visiting cultural sites such as Uganda Craft Market or embarking on a Masai Mara Safari, we encourage cultural sensitivity and responsible tourism.

Online Security and Privacy

At Steady Safaris, we prioritize the security of client data. By using our services, you agree to our Privacy Policy and Online Security measures, which protect your personal information.

Essential Travel Information

Best Time to Travel

Planning the perfect safari? Explore our guides on the Best Time for an African Safari and the Best Time to Visit Masai Mara to maximize your experience.

Packing Essentials

Packing wisely is key to a stress-free safari. Read our What to Pack checklist to prepare for various terrains, from the lush forests of Kalinzu Forest to the dry plains of Kidepo Valley National Park.

Contact Us

For inquiries, custom safari arrangements, or additional clarifications on our Customer Agreement, reach out via our Contact Us page.

We at Steady Safaris Limited strive to provide unforgettable African adventures with transparency and professionalism. By booking with us, you agree to the terms outlined in this Customer Agreement, ensuring a hassle-free and rewarding safari experience!

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